Privacy Policy

This Privacy Policy explains your privacy rights when using our services and how your personal information is securely stored. It applies to the Fasremit website as well as all related sites, applications, and services, regardless of how you access them. You must be at least 18 years old to use our services.

HOW WE PROTECT YOUR PERSONAL INFORMATION

1. We are required and obligated to collect your personal information in accordance with the laws and regulations of Indonesia. We take the security of your personal information seriously and will do everything we can to keep it safe. We also advise you to keep any connected passwords confidential. Transport Layer Security (TLS) technology will be used to encrypt all fund transfer transactions.
2. We restrict access to your personal information to authorized Fasremit employees only, in order to serve you. To protect your personal information from unauthorized access, we implement electronic safeguards and procedures in compliance with applicable laws and regulations.
3. We may share your personal information with authorized third-party service providers who assist us with fraud prevention, anti-money laundering screening, or other lawful activities. By registering for and using our services, you grant us permission to process your information for the purposes described above.
4. We cannot guarantee the security of your data during transmission over the internet. However, once we receive your information, we will use strict procedures and security features to protect your personal data.

INFORMATION WE COLLECT FROM YOU

1. You are required to provide us with accurate and truthful information about yourself by completing forms when registering for the application or through other means of correspondence, such as our website. The information you provide includes your name, address, email address, phone number, financial information, payment reasons and details, photo, and personal description.
2. To comply with anti-money laundering obligations or other legal compliance requirements, we may request additional information from you when sending or receiving certain transactions.
3. When providing personal data other than your own, you must obtain consent or authorization from the individual concerned for the disclosure of their personal information in order to use our services. We may request additional relevant documents (for example: Power of Attorney or Employment Certificate).
4. We may automatically collect information about you through transaction details, technical information such as Internet Protocol (IP) addresses, and information we receive from other sources. When you use our services, we may conduct background checks and collect information about you from “Third Parties” and “Publicly Available Sources.”

HOW WE USE YOUR INFORMATION

We use your information to:

1. Provide you with the information you request regarding our products and services;

2. Fulfill security and due diligence purposes, as well as to perform anti-money laundering measures, whether for internal use or when required by authorities or relevant external parties;

3. Manage our services and internal operations, including troubleshooting, data analysis, testing, research, statistics, and surveys;

4. Conduct marketing activities;

5. Provide you with information about other similar services that we offer.
   
   

WHERE WE STORE YOUR PERSONAL DATA

Data we receive from you is transferred and stored on highly secure servers. We will take all reasonable steps to ensure your data is secure in accordance with this Privacy Policy. We also wish to inform you of ways to further secure your online information and transactions. These precautions may include the following:

1. Do not share your information with anyone to gain access through your device.

2. Do not click any internet links contained in emails or messages that redirect you to the Fasremit site. Please use the Fasremit application or our official website at for a safer and better service experience.

3. Log out and close your browser before visiting other websites after completing your transaction.
   
   

By agreeing to this Privacy Policy, your data will be stored for no longer than 10 years from the date of account creation or transaction, as well as the date of account closure. Your personal data is securely stored for legal compliance purposes and will not be used for any other purpose.

YOUR RIGHTS WHEN USING THE SERVICE

You have the right to:

1. Access your data on our platform;

2. Modify your data, provided the changes are accurate;

3. Close your account;

4. Request the personal information we hold about you;

5. Request that we do not process your personal data for marketing or advertising purposes by contacting our Customer Support.
   
   

CHANGES TO THIS PRIVACY POLICY

Any changes we make to this Privacy Policy will be posted on our website and communicated to you. Changes do not affect the Privacy Policy that applied prior to the amendment. By accessing, registering, and using the services after the date of the changes, you agree to be bound by the latest terms of this Privacy Policy. Continued use of our website, application, or services constitutes your acceptance of any updated Privacy Policy.

Contact

Questions, comments, complaints, and requests regarding this Privacy Policy are welcome and should be directed to us via email at: [email protected]

Cookies

We use cookies to identify you from other users. This helps us to provide you with a better experience and to improve our services.